Reference

Terms That Govern Your hbajee Account

These terms set out what you agree to when you open and use an account on hbajee — covering deposits via bKash, Nagad, and Rocket, how withdrawals are processed, and what we expect from you.

Account eligibility appliesbKash, Nagad, Rocket coveredJurisdiction-dependent accessSubject to change with notice
hbajee Terms That Govern Your hbajee Account
CONTACT PATHS

Reach Us About These Terms

If any part of these terms is unclear, or if you need to raise a dispute about a transaction or account action, our support team handles terms-related queries directly. Raise your concern through any of the channels below and include your account reference so we can respond accurately.

Team online

Live Chat

Open the chat widget from any page on hbajee to reach the support team. Mention your account ID and the specific term or transaction in question.

Email Support

Send a detailed message to our support address for written records of your query. We respond to terms and account disputes by email.

Account Help Centre

The help section inside your account covers common terms questions, payment rules, and how to submit a formal dispute without contacting support directly.

HOW WE OPERATE

How hbajee Handles Your Account Data

We hold account data only for as long as your account is active or as required by the applicable rules in your region. You can request a copy of the data we hold on your account by contacting support with your account reference. Account security relies on the mobile number you registered with — OTP verification is required for login and for withdrawal requests, so keep your registered number current.

Data Retention

Account records are kept for the period required under applicable regional rules. Once an account is closed, data is retained only as long as legally necessary.

Account Security

Every login and withdrawal triggers an OTP to your registered mobile number. If your number changes, update it through account settings before requesting a withdrawal.

Access Requests

To see what data we hold, contact support with your account ID. We process access requests within the timeframe set by applicable law in your region.

Terms Updates

Changes to these terms are posted on this page. Continuing to use your account after the update date means you accept the revised version.

Common Questions About These Terms

These are the questions we hear most often about account rules, payment conditions, and how to raise a concern. If your question is not here, reach out through live chat or email.

Account eligibility depends on your local law and the regions we currently serve. You must meet the age and residency requirements that apply in your jurisdiction before opening an account.

We aim to return funds to the same wallet used for the deposit. If that is not possible, contact support before requesting a withdrawal so we can confirm the available options for your account.

Raise the dispute through live chat or email within the timeframe stated in the payment section of these terms. Include your account reference and the transaction date so the team can investigate promptly.

We post all updates to this page and the revised date is shown at the top. Continuing to use your account after that date means you accept the changes. You can close your account if you do not agree.

Contact support with your account ID and request a data summary. We process these requests within the period required by applicable law in your region and respond by email.

Rocket withdrawals require OTP confirmation to your registered mobile number. In some cases we may ask for additional account verification before releasing funds, depending on the amount and account history.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.